Book Metro Tickets on WhatsApp

How to Book Metro Ticket on WhatsApp

Book Metro Ticket on WhatsApp in simple way


A New Era of Metro Ticket Booking

City dwellers turning to public transport like Metro to navigate the city is not news. However, India’s bid to revolutionize its public transport ticketing system with WhatsApp-based metro ticketing certainly is. This venture aims to dismantle traditional ticket queues and pave the way for a more efficient, digital, and comfortable method in the era of the 21st-century smart city.

The Popularity of WhatsApp in Everyday Life

In the digital world, WhatsApp holds a significant place by serving as a primary mode of communication for most Indians. With over 400 million users from India, it is safe to say that WhatsApp has made a significant entry into the daily lives of the citizens. Therefore, integrating the system of metro ticket booking with this prevalent app can prove to be greatly beneficial in capturing a range of users, from daily commuters to occasional travelers.

How WhatsApp-based Ticketing Works in Delhi Metro

Collaborative Step of DMRC with Meta

Embracing the digital wave, the DMRC has taken an innovative step in collaborating with Meta (formerly Facebook) and its authorized partner, Pelocal Fintech Pvt Ltd. This assimilation aims to streamline the process of metro ticket booking, making it as simple as sending a text message on the highly favored messaging app – WhatsApp. “WhatsApp is the preferred messaging platform for most Indians, and buying a metro ticket will now be as easy as messaging a friend or family member”, Vikas Kumar, the Managing Director of DMRC, cordially noted in a press release.

The DMRC aims for this initiative to not only increase accessibility but also improve user experience by integrating ticket booking into users’ everyday digital routines. The task is being executed on all metro lines, including the Gurugram Rapid Metro, making the entire Delhi-National Capital Region connected by this digital ticketing breakthrough.

Simple Steps to Book Metro Ticket On Whatsapp

Booking metro tickets through WhatsApp is a simple, user-friendly process and can be conducted following these steps:

Step 1: Send a “Hi” message to DMRC’s official WhatsApp number – 9650855800.

Step 2: You will receive a choice of language. You can choose either Hindi or English.

Step 3: Tap on the “Buy Ticket” button to choose the source and destination stations. Options for Last Journey Tickets and Retrieve Ticket will also be present.

Step 4: Specify the number of tickets you require.

Step 5: After verifying all the details, a link will be generated for payment. Once the payment is done, you will receive a QR-based ticket on WhatsApp.

Note: The QR-based ticket does not need to be printed. Users can simply scan the QR code using their phone at designated scanners available at AFC gates for entry and exit.

This user-friendly method of booking metro tickets is expected to reduce the time taken at ticket counters, thus enhancing the overall commuting experience.

Can we book Bangalore Metro ticket online?

Yes, Bangalore Metro Rail Corporation Ltd (BMRCL) provides the facility to purchase metro travel tokens and recharge travel passes via various online platforms, including PayTM. Recently, BMRCL has taken a major leap by introducing a WhatsApp-based QR ticketing system. This digital innovation in public transportation aims to reduce long queues at metro stations, increase efficiency, and improve the overall travel experience.

Similar to DMRC, the new system involves using a chatbot on WhatsApp that allows commuters to purchase tickets, recharge their metro travel cards, view transit timetables, and check updated fare tables. The chatbot is integrated with UPI-powered payments on WhatsApp, making the process even more seamless.

Steps to book Bangalore Metro QR ticket on WhatsApp:

Step 1: Open the WhatsApp app and send ‘hi’ to +91 81055 56677.

Step 2: Click the QR Tickets option.

Step 3: Now, click to buy a ticket. The chatbot also allows you to cancel a ticket and check recent journeys.

Please note that tickets remain available for purchase from 6 AM to 9 PM, and you can purchase a maximum of 6 tickets at a time. Moreover, tickets for airport lines are bookable between 4 AM to 11 PM.

Frequently Asked Questions (FAQs)

Is it safe to book metro tickets through WhatsApp?

Yes, it is entirely safe to book metro tickets through WhatsApp. Security is a top priority for WhatsApp, and the app has several measures in place to maintain the integrity of its users’ data. It uses end-to-end encryption for all of its communications, ensuring that only you and the person you’re communicating with can read your conversations.

The payment gateway used for the transaction is also secured through encryption, ensuring the safety of your financial information. While booking your tickets, WhatsApp does not save your sensitive financial information like credit card or UPI details, providing an extra layer of security. The integration of the ticketing system with this globally trusted platform underlines the rider’s safety while safeguarding their privacy.

Therefore, you can rest assured that your information is private, secure and encrypted when you book your metro tickets via WhatsApp.

What to do if the transaction fails during booking?

If a transaction fails during the ticket booking process on WhatsApp, don’t worry. The amount will be refunded to the source account based on the timelines defined by your bank.

The transaction failure could occur due to various reasons, which may include connectivity issues, exceeding daily transaction limits, incorrect UPI pin or details, or bank server issues.

If the failure persists, it is advised to:

  1. Check your network connection.
  2. Verify if you have entered the correct payment details.
  3. Confirm if you have sufficient balance in your account.
  4. In case of UPI-based transaction failures, check whether you have reached your UPI limit for the day.

You can retry the transaction if circumstances permit. If the transaction doesn’t succeed after multiple attempts, the problem may be on the bank’s end. Try reaching out to your bank’s customer service for help.

Upon successful booking, a QR ticket will be shared on your WhatsApp chat. If you face any issues or doubts regarding the transaction or ticketing, you can contact the DMRC customer care helpline for further assistance.

What is the WhatsApp number for Delhi Metro tickets?

The official WhatsApp number provided by Delhi Metro Rail Corporation (DMRC) for ticket booking through WhatsApp is +91 9650855800. Commuters can simply send a ‘Hi’ to this number to initiate the ticket booking process. From selecting the source-destination stations to making the payment, every step of the transaction is carried out smoothly on WhatsApp, leading to the issuance of a QR-code ticket, which is scanned at the designated entry and exit points of metro stations.

What is the WhatsApp channel of Delhi Metro?

The WhatsApp channel of Delhi Metro is a service provided by the Delhi Metro Rail Corporation (DMRC) that facilitates the booking of metro tickets through the popular messaging platform, WhatsApp. To access this service, users need to send a message to the official DMRC WhatsApp number, which is +91 9650855800.

Once a message is sent, the automated system or chatbot will guide the user through the steps of booking a metro ticket. This involves choosing the stations of departure and arrival, specifying the number of tickets required, and making the payment. After successful completion of these steps, a QR-code ticket is issued, which can be scanned for entry and exit at metro stations.

This innovative service allows users to book metro tickets at any time and from any place, thereby making metro travel more convenient and hassle-free.

Are there any additional charges for booking tickets via WhatsApp?

Yes, there might be a small additional charge, a convenience fee, levied on metro ticket transactions through WhatsApp. This fee is charged when you book your ticket using a credit or debit card.

However, it’s important to note that no such convenience fee is applied if you are making the transaction through UPI. UPI (Unified Payments Interface) is an instant real-time payment system in India that allows for the transfer of funds between two bank accounts via a mobile platform. Given its quick and seamless nature, UPI transactions have become increasingly common in India, and this WhatsApp initiative further integrates such digital payment modes into daily lives.

Nonetheless, the minor convenience fee for card transactions is a small price to pay for the significant benefits of this service – such as reduced queue times, increased convenience, and enhanced safety measures in the times of the COVID-19 pandemic.

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